11win game Privacy
Policy — Your Data,
Our Responsibility

1Introduction

11win game ("we", "us", "our") operates the online gaming platform accessible at 11wingame.app and is committed to protecting the privacy and security of the personal data of all registered players, particularly those based in Pakistan. This Privacy Policy ("Policy") sets out, in clear and accessible language, how 11win game collects, uses, stores, protects, shares, and retains personal data in connection with your use of the platform.

This Policy should be read together with the 11win game Terms & Conditions, which govern the overall relationship between you and 11win game. In the event of any conflict between this Policy and the Terms & Conditions on matters of data handling, this Policy shall prevail.

We update this Policy periodically to reflect changes in our data practices, applicable regulations, or the services we offer. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage all 11win game players to review this Policy regularly.

2Data Controller

For the purposes of this Privacy Policy, 11win game acts as the data controller in respect of the personal data of registered players. As data controller, 11win game is responsible for determining the purposes and means by which personal data is processed on the platform.

If you have any questions, concerns, or requests relating to how 11win game processes your personal data, you may contact our Data Protection team via the details provided in Section 15 of this Policy.

3Data We Collect

11win game collects the following categories of personal data in connection with your account and use of the platform:

We do not intentionally collect sensitive personal data beyond what is necessary for KYC compliance and responsible gaming obligations. Where we are required to collect such data, it is processed with the highest level of protection and access controls.

4How We Collect Data

11win game collects personal data through the following methods:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating account settings;
• Automated technical collection: Data collected automatically when you access the platform, including IP address, device identifiers, browser type, and session activity via cookies and similar tracking technologies;
• Payment providers: Transaction confirmation data received from Easypaisa, JazzCash, Raast, SadaPay, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and cryptocurrency processors in connection with your PKR deposits and withdrawals;
• KYC verification providers: Identity verification outcomes and risk scoring data received from our regulated KYC service partners during the account verification process;
• Fraud prevention systems: Behavioural and device fingerprint data collected by our fraud prevention tools to detect account takeover attempts, bonus abuse, and suspicious activity.

5How We Use Your Data

11win game uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide you with access to 11win game platform services;
• Payment processing: To facilitate PKR deposits and withdrawals via your registered payment methods, including Easypaisa, JazzCash, and local bank transfers, and to maintain accurate financial records;
• KYC and AML compliance: To verify that you meet minimum age requirements (18+), confirm your identity using CNIC documentation, and fulfil our anti-money laundering obligations;
• Fraud prevention and security: To detect and prevent unauthorised account access, bonus abuse, payment fraud, collusion, and other prohibited activities on the platform;
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, enforce voluntary deposit limits and self-exclusion instructions, and fulfil our responsible gaming obligations;
• Customer support: To respond to your queries, resolve account disputes, process complaints, and maintain a record of your support interactions;
• Platform improvement: To analyse aggregate usage data and improve the performance, features, and user experience of the 11win game platform;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — where you have provided consent and have not opted out. You may withdraw marketing consent at any time via account settings.

6Legal Basis for Processing

11win game processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions agreement with you — including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable laws, including KYC verification, anti-money laundering reporting, age verification, and regulatory record-keeping;
• Legitimate interests: Processing conducted for 11win game's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights;
• Consent: Processing activities for which we have obtained your explicit consent, including the sending of marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7Data Sharing

11win game does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment processors: We share transaction data with your chosen payment provider (e.g., Easypaisa, JazzCash, HBL) solely to facilitate your requested deposit or withdrawal. These providers operate under their own privacy policies and applicable financial regulations;
• KYC and identity verification providers: We share identity data with regulated third-party KYC service providers for the purpose of verifying your CNIC and confirming your age and identity. These providers are contractually bound to process data solely for the purposes of verification;
• Fraud prevention and security services: We may share device and behavioural data with fraud prevention technology providers to detect and prevent prohibited account activity. All such providers are subject to data processing agreements;
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to prevent or investigate suspected illegal activity;
• Professional advisors: We may share data with legal counsel, auditors, or other professional advisors where necessary for the provision of professional services, subject to confidentiality obligations.

All third parties with whom 11win game shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specific purposes for which it was shared.

8Cookies & Tracking Technologies

11win game uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that allow the platform to recognise your browser, maintain session state, and analyse platform usage. The following types of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during a gaming session. These cannot be disabled without disrupting platform functionality;
• Performance & Analytics Cookies: Collect anonymised data about how players navigate the platform — including which pages are visited most frequently and where errors occur. This data is used to improve platform performance and user experience;
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming limit configurations, so you do not need to re-enter them each session;
• Security Cookies: Used by our fraud prevention systems to identify unusual access patterns and protect against account takeover attempts.

You may configure your browser to refuse cookies; however, doing so may impair the functionality of certain platform features. Most browsers provide detailed guidance on cookie management in their help documentation.

9Data Security

11win game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption in transit: All data transmitted between your device and the 11win game platform is encrypted using TLS 1.3, the current industry standard for secure web communications;
• Encryption at rest: Sensitive data stored in our databases — including CNIC information, payment details, and account credentials — is encrypted at rest using AES-256 encryption;
• Password security: Account passwords are stored as one-way bcrypt hashes. 11win game never stores plaintext passwords and cannot retrieve your password — only reset it via a verified process;
• Access controls: Access to personal data within 11win game's infrastructure is restricted on a strict need-to-know basis. Staff access is logged and audited regularly;
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication on their 11win game accounts. SMS-based 2FA is available to all registered Pakistan players;
• Security monitoring: 11win game operates continuous security monitoring, intrusion detection systems, and conducts periodic third-party penetration testing to identify and remediate vulnerabilities.

10Data Retention

11win game retains personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal, regulatory, anti-money laundering, and tax obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active 11win game account is retained for the duration of the account's active status and for a period thereafter as required by applicable regulations;
• KYC and identity verification records: CNIC and identity verification records are retained for the period required by applicable anti-money laundering regulations, which may extend beyond account closure;
• Transaction records: PKR transaction history, including deposit and withdrawal records, is retained for the period required by applicable financial record-keeping obligations;
• Support communications: Records of customer support interactions are retained for a reasonable period to enable 11win game to resolve ongoing disputes and improve service quality;
• Gaming activity logs: Bet history and gaming session data is retained in accordance with applicable regulatory requirements and our responsible gaming monitoring obligations.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

11Your Rights

As a 11win game player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the 11win game support team via live chat or email at [email protected]. We will respond to all verified requests within a reasonable timeframe.